Refund and cancellation policy

Last updated 30 September 2026

Atlitos is operated by ELSHEPH SYSTEMS INDIA PRIVATE LIMITED. This page sets out when something you paid for can be cancelled, what comes back to you, and how long it takes. It covers the three things you can pay for in Atlitos: coaching sessions, group memberships, and Atlitos Life donations where they are offered (on Android and the web, not in the iPhone app).

Courts are not paid for in Atlitos. They are booked and paid for on the venue's own website, so the venue's terms and refund rules apply. See section 3.

1. Coaching sessions

• The coach declines, or you cancel before the coach has answered. You are refunded in full, automatically, with no platform fee retained. No service was delivered and nobody is owed a share, so the whole captured amount goes back.
• You cancel after the coach has accepted. The session can still be cancelled from the app, and the coach can cancel too. A refund in this case is not automatic: write to support@elsheph.com with the session details and we decide it case by case, weighing how much notice was given and whether the coach had already committed the slot. We will answer within 3 working days.
• A session that has already started cannot be cancelled in the app.
• The coach does not turn up. Tell us and you are refunded in full. The platform fee goes back with it.

2. Group memberships

• Each month is paid separately and there is no automatic renewal. You choose whether to pay for the next month.
• A month already paid is not refunded once it has started. If you are charged for a month that has not started and you leave the group before it does, write to support@elsheph.com and we refund it in full.

3. Court bookings

Courts are booked and paid for on the venue's own website, which Atlitos opens for you. Atlitos takes no payment for a court, so we cannot cancel or refund a court booking. The venue's own terms and refund rules apply. Contact the venue directly about a change, a cancellation or a refund.

If a venue listed on Atlitos does not respond, tell us at support@elsheph.com so we can review the listing.

4. Atlitos Life donations

Donations are final and cannot be refunded. The money is passed to the verified athlete you chose to support, which is the entire point of it, and we cannot take it back from them afterwards. Please check the amount before you confirm.

The one exception is a payment that was charged twice for the same donation, or charged and not recorded. That is our error, not a change of mind, and we refund it in full.

5. Physical goods

Atlitos does not sell or deliver physical goods today. See the delivery policy. If that changes, this page and that one will be updated before any order can be placed.

6. How a refund reaches you

• Refunds go back to the original payment method through Razorpay, our payment processor. We cannot redirect a refund to a different card, account or UPI ID.
• Once we approve a refund it is submitted immediately. Your bank or card issuer decides how long it then takes to appear, typically 5 to 7 working days.
• Where a refund is due, the platform fee and taxes collected on that payment go back with it. You are not charged a fee for being refunded.
• If a refund we submitted has not reached you after 7 working days, write to support@elsheph.com with the date and amount and we will trace it with Razorpay.

7. How to ask for a refund

Email support@elsheph.com or call +91 96426 92898, with the session, membership or donation date, the amount, and what went wrong. We acknowledge within 1 working day and decide within 3.

8. Contact

ELSHEPH SYSTEMS INDIA PRIVATE LIMITED
701 Giridhari Executive Park, Peerancheruvu, Golconda, Hyderabad, Telangana 500008, India
support@elsheph.com   +91 96426 92898