Support

How to reach us

We are a small team and we read every message. The fastest way to reach a person is email.

What to include

To get you an answer in one reply rather than three, tell us:

• The email address on your Atlitos account.
• What you were trying to do, and what happened instead.
• Your device and whether you are on iPhone or Android.
• For anything involving money, the session, membership or donation it relates to.

Coaching sessions, memberships and courts

Refunds for coaching sessions and group memberships follow our refund and cancellation policy. If a refund is due and has not arrived, email us with the session details and we will trace it.

Courts are booked and paid for on the venue's own website, not in Atlitos. For a change, cancellation or refund on a court booking, contact the venue. Its own terms and refund rules apply.

Payments

Payments are handled by Razorpay. We never see or store your full card or bank details. If a payment was taken but your session, membership or donation did not appear, contact us and we will reconcile it.

Reporting content or a person

Every clip, comment, chat message and profile in Atlitos can be reported from inside the app, and you can block another member from the same menu. See the content policy for how. Reported content goes to our moderation queue and we act on every report within 24 hours. If something is urgent or involves someone's safety, email us directly and mark it urgent.

Your account and your data

To correct your details, edit your profile in the app. To ask for your account and data to be deleted, see the account deletion page. To understand what we collect and why, see our privacy policy.

Who we are